The Download
- The quickest way to fix an issue is to reset the Ring Doorbell to factory settings.
- Press the orange setup button for 10 seconds. It’s finished when the light stops flashing.
- To disconnect your account from the Ring app: Device Settings > General Settings > Remove this Device.
This article explains how to reset a Ring Doorbell. Instructions apply to all devices, including Ring Doorbell, Ring Doorbell 2/3/4, and Ring Doorbell Pro.
How to Reset a Ring Doorbell to Fix an Issue
You may experience a hardware or connectivity issue with your Ring Doorbell, such as the device not connecting to Wi-Fi properly. You may also experience a problem with a special feature, such as night vision.
In such cases, follow these steps to reset the Ring Doorbell:
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Find and press the orange setup button on the back of the Ring Doorbell for at least 10 seconds.
- For Ring Doorbell 2, 3, and 4, press and hold the button below the camera, on the top right.
- For Ring Doorbell Pro, press and hold the button on the right side of the camera.
Depending on your device, you’ll need to undo the security screw and remove the faceplate to find the button.
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Release the button. The ring light flashes to indicate that it’s resetting.
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The light goes off when the reset is complete.
How to Reset a Ring Doorbell to Disconnect Your Account
Another reason to reset a Ring doorbell is so you can sell it or give it to another user. Follow the above steps, then disconnect the doorbell from your account on the Ring app so it can be registered and used by someone new.
These instructions apply to iOS 9.3 or newer and Android 5.0 or newer.
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Open the Ring app, then tap the Ring Doorbell you wish to disconnect.
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Tap Device Settings > General Settings.
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Tap Remove this Device and confirm the device’s removal.
Deleting your Ring Doorbell from the app removes video recordings from your phone. Make sure you download any videos you want to keep.
FAQ
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How do I install a Ring doorbell?
To install a Ring doorbell, first, download the Ring app and create an account. Next, tap Set up a Device > Doorbells, scan the doorbell’s QR code, and follow the setup prompts. On the Ring doorbell, press and release the orange button on the back and follow the prompts to connect the doorbell to Wi-Fi.
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How do I charge a Ring doorbell?
You’ll charge the Ring doorbell via the included Micro USB cable, which you can plug into any USB charging source. Fully charging the Ring doorbell battery can take up to six or eight hours.
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How do I change the Ring doorbell sound?
You can select ringtones via the Ring doorbell app. Launch the app and select Menu > Devices. Choose the chime you want to change and select Audio Settings > Chime Tones. Finally, select your new Ring doorbell sound.
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