If you live in a new build or apartment complex that isn’t serviced by the National Broadband Network (NBN), you likely connect via an NBN alternative like 5G home internet, or a private fibre network, such as Opticomm.
If you connect via Opticomm, you’re in luck, as we’ve just conducted this review of Superloop, an Aussie-owned telco that services both NBN and Opticomm fibre addresses. The provider was founded in 2014 and is relatively well known for offering attractively low prices across its NBN, mobile and Opticomm plan inventory.
According to ACCC data published in June, Superloop’s NBN counterpart achieves 103.6% of its advertised speeds throughout the day, which is no mean feat. But do its Opticomm plans stand up to the test?
We’ve spent the past six months conducting a deep dive into Superloop’s Opticomm plans to help you gauge whether it’s a suitable option for your home or business. So, without further ado, here’s our Superloop Opticomm review.
Superloop Opticomm Review: plans and pricing
- Speeds from 25Mbps to 860Mbps
- Ultrafast tier delivers some of the fastest speeds in Australia
- Below average pricing for most speed tiers
Superloop has six Opticomm plans:
Similarly reflective of what the telco offers across its NBN plans, Superloop’s Opticomm options are quite varied and cater to a range of speed preferences. All plans come with unlimited data, no lock-in contract and maximum typical evening speeds (TES) claims — for the most part (more on that below).
When you first sign up for a Superloop Opticomm plan, you can choose to pay for a modem alongside your plan. At the time of writing, customers can choose between the Amazon eero 6+ or the Gigabit Wi-Fi 6 Mesh modem, both AU$170 upfront. For this review, we opted to use our own modem, a plug-and-play TP-Link Archer BE3600 Wi-Fi 7 router.
As for slower-speed plans, Superloop’s Everyday 25/5 fibre plan is the cheapest, at just AU$77p/m, with TES of 25Mbps downloads and 5Mbps uploads. The cost of the plan is on par with other Opticomm 25 equivalents, just above the AU$73.75p/m average (as of July 2025).
The Extra Value 50/20 plan is a step above the Everyday, offering 50Mbps downloads and 20Mbps uploads. The plan is below average for the tier, at just AU$87p/m, compared to AU$89.16p/m.
The telco’s plans really start to speed up — get it? — with Superloop’s higher fibre tiers, starting with the Family 100/20 and Power Home 100/40. Price-wise, when compared to tier medians, the 100/20Mbps plan is spot on at AU$95p/m, while the 100/40Mbps is around AU$5p/m less. The only differentiator between these two plans is the upload speed provided, with the Power Home plan offering customers 40Mbps uploads during busy evening hours and the Family plan only clocking 20Mbps. Both have the advertised speed claim of 100Mbps download speeds. For the purposes of this review, the Family plan is what we have been examining, as there were infrastructure limitations at our reviewer’s address.
Superloop’s Superfast 250/21 and Lightning 860/42 are where things start to get more interesting, though. Both plans offer some of the fastest speeds available for Opticomm providers, with the latter capping out at 860Mbps TES.
When compared to other Opticomm plans currently available, Superloop has the most inexpensive price points compared to other providers.
Superloop Opticomm Review: Availability
- Only available for residences with fibre internet connections
Opticomm connections are predominantly found in newly built homes and apartment buildings with networking infrastructure installed during construction, rather than the NBN. Opticomm’s fibre optic network can deliver theoretical speeds of up to 1,000Mbps, matching the current fastest speed offered by the NBN.
Opticomm offers similar speed tiers to the NBN for the most part, but there are some restrictions on which tiers you can select based on your location, preferred provider, and modem. A key difference is that not all ISPs offer Opticomm plans.
Superloop is one of 52 providers that service Opticomm properties, with other notable providers being Aussie Broadband, Origin and iiNet. It’s also worth pointing out that some ISPs refer to their Opticomm plans as “Fibre plans” or fibre-to-the-home (FTTH), like iiNet. This should not be confused with fibre-to-the-building (FTTB) plans, as some providers provide their own fibre network to select properties — i.e. TPG — and do not supply connections to Opticomm addresses.
If you’re not sure what providers you can choose from, check out the Opticomm website for a complete list of telcos, and be sure to check your address on your preferred provider’s website before signing up for a plan.
Superloop Opticomm Review: Performance
- Consistently fast speeds on 100Mbps tier
- Notified of any service outages
After testing the Family 100/20 plan for a few months, our speed test data revealed some not-so-surprising results. We anticipated results of at least 100Mbps — as per Superloop’s advertised speed claim — and our average download speeds were on par, at 102.28Mbps across all hours. The top download speed achieved was 108Mbps, and the lowest was 89.60Mbps — a mere 10.40Mbps under the theoretical maximum. Overall, we were pretty satisfied with download speeds, especially as they were consistent with the telco’s speed claim and Superloop’s NBN equivalent plan.
As for upload speeds, the plan performed as well, hitting the maximum speeds of 20Mbps during our tests. Uploads consistently averaged speeds of 19.08Mbps, which is exceedingly close to the theoretical maximum (and 0.92Mbps off doesn’t make much of a real-world difference). These speeds are pretty typical for the Opticomm 100Mbps tier, in line with the NBN counterpart.
Most of these speed results were also consistent, regardless of any subjective elements that I experimented with during the test period. In terms of general connectivity, I found I always had a good, instant connection to the service on my phone and laptop.
I did suffer from a few service dropouts — including during a weekly work call — however, Superloop has consistently communicated if outages were expected. I often received a text message and notification on the Superloop app when we would experience disruptions, including downtime periods, and all bar one experience was fully anticipated by me as a customer. The exception was the aforementioned work call; however, this was an outlier within the review period.
Superloop Opticomm Review: Gaming
- Positive online reviews for gaming
- Low latency levels recorded by ACCC
Now, Superloop doesn’t explicitly present itself as an internet service provider for online games, but it often comes up in discussions about the best internet plans for gaming.
When it comes to latency — a.k.a. the information dependent upon by online gamers — Superloop delivers some seriously great speeds, according to data published by the ACCC. In its quarterly Measuring Broadband Australia report, the consumer watchdog found that Superloop returned numbers of 8.1ms during all hours and the busy hours of 7pm – 11pm.
(Image credit: ACCC)
Exetel — owned by Superloop — came in with 7.9ms across all hours, while Leaptel came in the lowest with 7.4ms during all hours. However, these figures are merely a guideline, because more often than not, where you live in Australia can affect your online gaming experience.
Ultimately, it’s difficult to identify the “best” internet service provider for gaming, as several factors come into play. However, Superloop generally receives positive reviews from online gamers in online forums, so we suggest giving it a go. Like other ISPs, Superloop’s plans do not have lock-in contracts, so you can switch between Opticomm providers if it doesn’t suit you.
Superloop Opticomm Review: Extra features
Superloop doesn’t just supply great Opticomm plans — it also has a range of perks worthy of attention. The biggest drawcard for Superloop is the fact that you can bundle your internet service with either a home phone line or a mobile plan.
Starting from just AU$0p/m, you can add on a pay-as-you-go home phone line, with local and national calls costing 10c. Otherwise, you can add an Unlimited Home Phone service for AU$10p/m, with limitless local and national calls, and unlimited international calls to select countries such as the UK, New Zealand, USA, Japan, China, and Singapore.
If you bundle the unlimited service, you can slash AU$5p/m off your total broadband bill, which is a pretty stellar deal. So, for example, if you had the 25Mbps plan, it would cost you AU$82p/m ongoing, after the introductory rate ends.
This bundle deal is the same if you purchase a mobile phone plan through Superloop as well. Superloop’s SIM-only plans start at AU$25p/m for 15GB data, through to AU$60p/m for 150GB data on a 5G mobile connection.
Superloop Opticomm Review: Cancellation policy
- 30-day notice period required
- Potential early exit charge
- Can cancel your plan via phone, email or chat
Often, a topic of conversation that comes up when considering a new internet plan is how to cancel your current service. Generally, this situation sparks controversy across most telcos, as cancelling any internet service is tricky, and this sentiment rings true for Superloop, especially in customer feedback and reviews online.
Superloop’s official cancellation policy in its T&Cs says that you “may cancel your service at any time by giving Superloop 30 days’ notice” and this can be done via email, phone or chat support. There’s no mention of paying an additional cancellation fee on a no-contract plan; however, if you exit your plan earlier than the notice period given, you may need to pay a pro-rata charge.
Many users online aren’t fans of giving the notice period, although Superloop isn’t alone in asking for this. A good majority of customers have found that they believe they have cancelled their service (albeit eventually after finally being connected to a representative), but continue to be billed. This then segues into more generalised issues with customer support, which we will continue to discuss below.
As we said, Superloop isn’t alone in this regard, so it’s hard to single it out as having a poor cancellation policy. Ultimately, all telcos need to improve cancellation processes and make it easier for customers to leave their services if they wish.
Superloop Opticomm Review: Community reviews
Upon conducting this review, Superloop holds up its own standards when delivering Opticomm plans. Its claimed speeds are equal to its NBN plans, and the telco is well-known when it comes to gaming. But when it comes to customer support, the telco has improved in the past few years.
As per ProductReview, the telco itself receives mostly positive reviews, with 4.3 stars out of 5 over 4,258 reviews. However, it’s important to note that most of these reviews are focused on the NBN component of the telco, not necessarily Opticomm connections, so your experience may differ.
While conducting our initial Superloop NBN review in 2023, the telco received mixed reviews when it came to customer service, with poor communication and support. However, since then, the telco has gained more favourable reviews from customers praising support workers for helping with installation questions, set-up times and unexpected outages. There are, of course, some negative reviews from customers who have experienced the complete opposite; however, they are few and far between.
When it comes down to it, we’d say to take these reviews with a pinch of salt, as your own experience with the ISP could be entirely different to someone else’s.
Superloop Opticomm Review: Verdict
After conducting this review, we can recommend Superloop as an Opticomm provider, especially if you’ve just moved into a private fibre residence or want to change ISPs.
Monthly prices are either on par with or below the monthly average at the time of writing, and overall, it seems you will indeed achieve the speeds of whichever plan you select. It is even highly recommended as an option for online gamers, which isn’t something that can be said of all telcos.
We do note, though, that if you are serious about Superloop, you should read the T&Cs about the cancellation and set-up process before signing up for a plan — especially if you’re concerned about the cancellation process. As the telco works on a no-contract basis and a six-month introductory offer, I’d suggest signing up for the first six months and changing providers if Superloop doesn’t suit you.
Even after all that, Superloop remains a superstar provider for NBN plans and Opticomm plans alike.
